Cancellation Policy

1)   Cancellation Policy

All appointments scheduled must be canceled or rescheduled with a minimum of 24 hours notice to avoid being charged for the session. Appointments canceled with less than 24 hours notice, will be subject to a fee of 50% of the session cost regardless of the length of the session.

There is some flexibility in this policy for emergency situations but remember a scheduled appointment is time reserved especially for you. And usually if you cancel at the last minute the reserved spot cannot be rescheduled.

Sessions that are "No Show" with no notice of cancellation are charged the full amount of the session. Cancellation Fees must be paid before another session is scheduled. And once a session is missed, I may request that pre-payment be made prior to the start of any session.

 

2)   Lateness Policy

Starting on time is very important. If an individual is late for an in-person session or a Zoom session, the Coach reserves the right to shorten the appointment time in order to stay on schedule for other clients or reschedule. Please, always call or text if you are running late especially if you are having an in-person session.